Floor and Decor Return Policy (Refund & Exchange Policy) 2024


Floor and Decor Return Policy: Are you curious how the Floor and Decor return policy will work? Whether you're wondering how to return floor and decor items online or in-store or if you can return samples without a receipt, we've got you covered. We'll also explore the return time limit and how to exchange floor and decor items. And don't worry; we'll also delve into the refund policy. Get ready to navigate the Floor and Decor return policy quickly and confidently.

What is the Floor and Decor Return Policy?

The return policy at Floor and Decor makes it simple and hassle-free to return an item. Floor and Decor understands and makes the return procedure easy, whether you've changed your mind, received a damaged item, or are just displeased with the purchase.

Floor and Decor Return Policy
Floor and Decor Return Policy

After the date of purchase, you have 90 days to return the item in-store or using their online return procedure. The item must be unused, in its original packing, and pristine condition. It is crucial to preserve your receipt as evidence of purchase. If you don't have the receipt, Floor and Decor may accept the return, but you'll receive store credit instead of a refund. You will be refunded in the original currency of your payment after completing your return. If you paid with a credit card, the refund might not appear on your statement for a few business days.

Also Read: Party City Return Policy

How do you return items at Floor and Decor Online?

To return items at Floor and Decor online, follow these simple steps.

  • First, log in to your Floor and Decor account on their website. 
  • Once logged in, go to the 'My Orders' section. Here, you'll find a list of all your recent orders. 
  • Now, select the order that contains the item you want to return and click on it. 
  • You'll see an option to initiate a return in the order details. Click on it to start the return process.
  • Next, you must select the item you wish to return from the order. 
  • You may also be required to mention a reason for the return. Once you have completed all the necessary information, submit your return request. 
  • It's important to note that some items may not be eligible for return due to their nature or condition.
  • After submitting the return request, you'll receive further instructions on proceeding. 
  • It may include printing out a return label, securely packaging the item, and arranging a pickup or drop-off at a designated location. 
  • Be sure to follow these instructions carefully to ensure a smooth return process.

How to Return Items on Floor and Decor In-Store?

You can quickly return items at Floor and Decor by following these steps.

  • First, take all the items you wish to return, along with the original receipt or proof of purchase. 
  • Please make sure the items are in their original packaging and good condition.
  • Next, locate the customer service desk at the store. 
  • Approach a store associate and inform them that you'd like to make a return. 
  • They'll guide you through the process and ask for your receipt or proof of purchase.
  • Once they've verified the information, they'll inspect the items to ensure they meet the return policy criteria. 
  • The associate will process the return and refund you if everything is in order. 
  • Depending on the original form of payment, the refund will be credited back to your account or given to you as a store credit.
  • It's important to note that any shipping or delivery fees may not be eligible for a refund.

Floor and Decor without Receipt:

Returning items to the Floor and Decor without a receipt is straightforward. 

  • To return items without a receipt, you must present a valid form of identification, such as a driver's license or passport. 
  • The identification helps verify your identity and ensures that the rightful owner processes the return. 
  • It's also important to note that returns without a receipt may be subject to certain limitations.
  • Floor and Decor typically offer store credit or an exchange for the returned items. 
  • The store credit can be used for future purchases at any Floor and Decor location. 

However, checking with the store where you made the purchase is essential, as policies may vary slightly.

Floor and Decor Headquarters Location:

Can you return samples to Floor and Decor?

Yes, you can return samples to Floor and Decor. When returning samples to Floor and Decor, the return policy must be kept in mind. It states that models must be returned within 90 days of the purchase date and in original condition. It means that the sample should be unused and undamaged. It's also recommended to keep the original packaging, which may be required for the return process.

Also Read: Bank of America Lienholder Address

Floor and Decor Return Open Box:

Returning an open box item to Floor and Decor is a straightforward process. If you need to return an open-box item you purchased from Floor and Decor, you can rest assured that the process is simple and hassle-free.

  • All you need to do is bring the item and the original receipt to the Floor and Decor store where you made the purchase.
  • Once you arrive at the store, head to the customer service desk and explain that you'd like to return an open box item. 
  • They'll inspect the item to ensure it's in its original condition and all the necessary components are present.
  • If everything checks out, you'll be issued a refund in the original form of payment. 
  • It's important to note that Floor and Decor may deduct a restocking fee from your refund, depending on the specific item and its condition. 

However, the store's return policy will clearly state this fee, so you'll know what to expect beforehand.

Floor and Decor Refund Policy:

Floor and Decor offers a hassle-free refund process for eligible items. To initiate a refund, you must return the item within 90 days of the purchase date. It's essential to provide valid proof of purchase, such as a receipt or order confirmation, to facilitate the refund process smoothly.

The refund will be applied to the credit or debit card you used to make the purchase. Cash refunds will not be given for purchases bought with cash; store credits will be issued.

Some products might not qualify for a refund. These consist of clearance items, things that have been installed or altered, and unique or custom-ordered goods. Additionally, there are no refunds for any used or damaged goods.

How to Contact Floor and Decor Customer Service?

If you have any questions or concerns regarding your purchase or need assistance, contact Floor and Decor customer service. 

  • One convenient way to contact Floor and Decor is by calling the toll-free number 877-675-0002. Dial the number, and you'll be connected to a customer service representative. Ask all queries regarding Floor and Decor Return.
  • In addition to phone support, Floor and Decor also offers a live chat feature on their website. You can converse with a customer service agent in real-time by clicking on the live chat icon. 
  • Furthermore, if you prefer to communicate via email, Floor and Decor provides an email address where you can send your inquiries. You can expect a response within a reasonable timeframe, typically within 24 to 48 hours.


In conclusion, I hope you will get more information about Floor and D├ęcor return policy here. If you ever need to return or exchange an item at Floor and Decor, you can do so online and in-store. Remember to keep your receipt handy, but they may still accept returns even without it. If you have any questions or need assistance, don't hesitate to contact Floor and Decor's customer service.


1. Can I Return a Damaged or Defective Item to the Floor and Decor?

Ans: You can return a damaged or defective item to Floor and Decor. 

2. Are there any restrictions on returning opened or used items to the floor and Decor?

Ans: There are restrictions on returning opened or used items to the Floor and Decor.

3. Can I Return an Item to the Floor and Decor Without the Original Packaging?

Ans: You can return an item to Floor and Decor without the original packaging. 

4. What Is the time frame for Receiving a Refund for a Returned Item on Floor and Decor?

Ans: You'll receive a refund for a returned item at Floor and Decor within the specified timeframe.

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