Sephora Return Policy 2024, Refund & Exchange Policy Details


Sephora Return Policy: Do you want to purchase from Sephora because you're worried about their return policy? Are you curious about Sephora return policy? Don't worry! With their customer-friendly return policy, you can shop with confidence. As a beauty retailer, Sephora offers a wide range of products, from makeup to skincare to hair care. However, a product may sometimes fail to meet your expectations or not work for your skin type. That's where Sephora return policy comes in. This article will list the details of Sephora Return Policy and eligibility and explore some common questions and concerns.

What is Sephora Return Policy?

Sephora offers a generous return policy, allowing you to return any product within 60 days of purchase, whether online or in-store. This policy applies to both used and unused items, allowing you to try out products and return them if they don't meet your expectations.

Sephora Return Policy 2024
Sephora Return Policy 2024

Sephora also offers free returns, making the process even more convenient. However, there are a few exceptions to this policy. Products that have been personalized or customized can't be returned, and certain items, such as gift cards and e-gift certificates, are non-returnable. It's important to note that Sephora requires proof of purchase for all returns, so it's a good idea to keep your receipts. If you don't have a receipt, Sephora can look up your purchase using the credit card information you used.

Also Read: Scheels Return Policy - How to Exchange?

Eligibility for Sephora Returns:

Suppose you are not satisfied with your Sephora purchase. In that case, you may return it for a refund or exchange within the time frame and under the conditions specified in Sephora Return Policy. However, not all products are eligible for returns. In this section, we will discuss the eligibility criteria for Sephora returns.

  • Time Frame for Returns: You have 60 days from the date of purchase to return or exchange most products at Sephora. However, some products, such as fragrances and hair tools, may have different return time frames, which have a 30-day return policy. 
  • Condition of Products: The product must be original, unused, and unopened. If the product is used or opened, it may still be eligible for a return or exchange, depending on the product's condition and the discretion of Sephora.
  • Receipt and Proof of Purchase: To return a product, you must provide proof of purchase, such as a receipt or order confirmation email. If you do not have proof of purchase, Sephora may offer an exchange or store credit at the current selling price of the product.
Also Read: Party City Return Policy 2024

Methods to Return a Sephora Product

Returning a Sephora product can be done by following a few simple techniques.

  • In-Store: The first option is to return your item in-store. Locate your nearest Sephora store and bring the product along with the original receipt and packaging. The Sephora team will assist you in processing the return and provide you with a refund or store credit.
  • By Mail: Another method is to return the product by mail. Fill out the return form that came with your purchase, indicating the reason for the return. Package the item securely, including the completed form, and affix the provided prepaid shipping label. Drop off the package at your nearest post office or authorized shipping centre.
  • Online: You also have the option to return the item through the Sephora website. Log in to your account, go to the 'Order History' section, and select the product you wish to return. Follow the instructions provided to generate a prepaid return label. Please pack the item with the return form, attach the label, and ship it back.

No matter which method you choose, it's important to note that Sephora offers a 60-day return window for most items, excluding final sale products. 

Can You Return an Online Purchase to the Store?

The answer is yes! Sephora understands that sometimes, shopping online can be a bit tricky. Colours may look different on your screen than in person, or the product may not meet your expectations. That's why they offer the convenience of returning online purchases at their physical stores. Returning an online purchase to a Sephora store is a simple process. 

All you need to do is bring the item and the original packaging and receipt to any Sephora location. They'll verify the item and process the return like they'd for an in-store purchase. You can then exchange the item for something else or receive a refund for your original payment. You have 60 days from the date of purchase to return the item, and the product must be in its original condition.

Also Read: Tractor Supply Return Policy 2024

Sephora Refund and Exchange Policy:

If you return an item to Sephora, they offer a straightforward refund and exchange policy. Sephora understands that sometimes products may not meet your expectations or be the right fit for you. In such cases, they want to ensure you're satisfied with your purchase.

  • If you have your original receipt, you can receive a full refund to your original payment method within 60 days of purchase. 
  • Sephora also offers exchanges for items of equal value if you prefer to swap your product for something else.
  • If you still need your receipt, Sephora can process your return, but you'll receive store credit instead of a refund.
  • It's important to note that certain items, like gift cards and e-gift certificates, aren't eligible for returns or exchanges. 
  • Additionally, items marked as final sale, used, opened, or damaged can't be returned or exchanged.

How to Contact Sephora Customer Service?

To contact Sephora customer service, you can reach out through their website or by calling the toll-free number (1-877-737-4672). If you prefer to get them online, visit the Sephora website and navigate to the 'Contact Us' page. You'll find a form to fill out with your inquiry or concern. Ensure accurate and detailed information so the customer service team can assist you effectively. Once you submit the form, you can expect a response from Sephora within a reasonable timeframe.


1. How Long Do I Have to Return a Product to Sephora?

Ans: You have 30 days to return a product to Sephora.

2. Can I Return a Sephora Product Without the Original Receipt?

Ans: Yes, you can return a Sephora product without the original receipt.

3. What Is Sephora's Policy on Returning Opened or Used Products?

Ans: You can return opened or used products to Sephora within 60 days of purchase. They accept returns without the original receipt, but you'll receive store credit instead of a refund.

4. Are There Any Exclusions or Limitations on the Items That Can Be Returned to Sephora?

Ans: There are some exclusions or limitations on the items you can return to Sephora. It's best to check their return policy for specific details and guidelines on what can and cannot be produced.

5. Can I Return a Sephora Product Purchased From a Third-Party Retailer to a Sephora Store?

Ans: You can return a Sephora product purchased from a third-party retailer to a Sephora store. 


In conclusion, Sephora has a customer-friendly return policy that allows you to return products within a specific timeframe. Sephora provides options for returns and exchanges, whether you purchase online or in-store. It's important to note that used items can be returned, but certain restrictions may apply. If you have further questions or concerns, contact Sephora's customer service for assistance.

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