What is Dollar Tree Return Policy? - Refund & Exchange Details


Dollar Tree Return Policy: Did you know that Dollar Tree operates over 15,000 stores across the United States and Canada? With such a vast number of locations, it's no wonder that understanding their return policy can be important. Whether you've purchased an item that didn't quite meet your expectations or changed your mind, knowing how Dollar Tree handles returns can save you time and hassle. This article will help you find out what Dollar Tree return policy is, what Dollar Tree return policy timeframes are, how to get a Dollar Tree refund, and more.

About Dollar Tree:

Dollar Tree, headquartered in Chesapeake, Virginia, is a popular discount retail store that offers a wide variety of products for only one dollar each. You can find everything from household items to party supplies, snacks, cleaning products, and even toys. The store's mission is to provide customers with high-quality products at a great value. With over 15,000 stores across the United States and Canada, Dollar Tree has become a go-to destination for bargain hunters.

What Is Dollar Tree Return Policy
What Is Dollar Tree Return Policy

One thing that sets Dollar Tree apart is its commitment to keeping prices low. Unlike other discount stores that may have varying price points, everything at Dollar Tree is just one dollar. It means that no matter what you're shopping for, you can be sure you're getting a fantastic deal. The store carries a mix of national and private-label brands, ensuring that there's something for everyone. In addition to its vast product selection, Dollar Tree also focuses on providing a pleasant shopping experience. 

Also Read: Kohl's Return Policy, Refund & Exchange Details

What is Dollar Tree Return Policy?

Dollar Tree Return policy is specific and limited. Here are the key points you need to know:

  • Exchanges Only: Dollar Tree primarily allows for exchanges of unopened products. If you wish to exchange an item, it needs to be returned within 31 days with the receipt, and you can exchange it for a product of the same price​
  • ​No Refunds or Store Credit: Dollar Tree's policy prohibits refunds or store credit. The company's approach to keeping prices low involves considering all sale's final​
  • ​Damaged or Incomplete Online Orders: If your online order arrives incomplete or damaged, you can call Dollar Tree's customer service at 1-877-530-8733, and the team will work with you to resolve the issue​

This policy reflects Dollar Tree's commitment to maintaining low prices by limiting the scope of returns and exchanges. If you have a specific issue or need further assistance, contacting their customer service may provide additional guidance.

What items are eligible for return at Dollar Tree?

Dollar Tree return policy is quite restrictive, focusing on exchanges rather than refunds. Here's a breakdown of items that are generally eligible for return in the form of an exchange:

  • Unopened Merchandise: Items that are unopened and in the original condition can be exchanged at Dollar Tree, you must have the receipt and return the item within 31 days of purchase. 
However, there are a few important things to keep in mind,

  • To be eligible for an exchange, you must have the original receipt. 
  • It is crucial for any return process at Dollar Tree. The exchange at Dollar Tree is typically for an item of the same price as the original purchase. 
  • The policy does not explicitly list specific categories of items that are eligible or not eligible for returns. 
  • However, given the nature of some products, items that are opened, used, or perishable may not be eligible for returns or exchanges.

Dollar Tree Headquarters Location:

Also Read: Dollar Tree Corporate Office Headquarters

How long do you have to return items to Dollar Tree?

You have 31 days from the date of purchase to return items to Dollar Tree for an exchange, as long as you have the receipt and the items are unopened and in their original condition​​. Remember, Dollar Tree's return policy is primarily focused on exchanges rather than refunds, and having the original receipt is crucial for the return process.

Can you return items without a receipt at Dollar Tree?

The official return policy of Dollar Tree requires a receipt for all returns and exchanges. Without a receipt, you may be unable to exchange items, as Dollar Tree emphasizes the need for a receipt to process any returns or exchanges​​. This policy is part of their effort to maintain low prices by minimizing losses and fraud. If you have lost your receipt but need to exchange an item, it may be worth speaking directly with a store manager to see if any exceptions can be made, although this is not guaranteed.

Does Dollar Tree Accept Returns After 31 Days?

Dollar Tree return policy is quite strict and generally does not allow returns or exchanges after 31 days from the date of purchase. The policy specifies that items must be returned within this 31-day window, along with the receipt, to be eligible for an exchange​​. This timeframe is part of their strategy to keep costs low and prices affordable for consumers. If your return falls outside of this period, it's unlikely that the store will accept the item for an exchange or any other form of return. However, policies can sometimes vary by location or be subject to manager discretion, so if you have a unique situation, it may be worth inquiring directly at the store where you made the purchase.

Also Read: Tractor Supply Return Policy Details

What are the conditions for obtaining a full refund at Dollar Tree?

It would help if you met a few conditions to qualify for a full refund at Dollar Tree.

  • First and foremost, you must have the original receipt. Without a receipt, Dollar Tree won't be able to process your Refund.
  • The item you're returning must be in its original packaging and in good condition. If the item is damaged or used, Dollar Tree may only offer you an exchange or store credit instead of a full refund.
  • It's also important to note that certain items, including food, beverages, and seasonal merchandise, are non-refundable at Dollar Tree.
  • Lastly, there's a time limit for returns. Dollar Tree only accepts returns within 30 days of purchase. So keep track of your purchases and return unwanted items within the specified timeframe.

What are Non-returnable items at Dollar Tree?

Dollar Tree return policy is notably strict. It emphasizes exchanges over refunds, generally requiring items to be unopened and in their original condition with a receipt for any exchange within 31 days. Certain items at Dollar Tree are non-returnable. It means that once you purchase them, you won't be able to get a refund or exchange them for something else. Here are four items that fall under this category:

  • Perishable items: Dollar Tree doesn't accept returns on perishable items such as food, beverages, and flowers. This policy is in place to ensure the safety and quality of these products.
  • Opened or used items: Once you open or use an item, it becomes non-returnable. It applies to cosmetics, personal care items, and cleaning supplies. Dollar Tree wants to maintain the integrity of these products for all customers.
  • Seasonal items: Seasonal items, such as holiday decorations and costumes, are non-returnable. Dollar Tree doesn't accept returns since these items are only sold for a limited time.
  • Personal Care Products: Opened personal care items for health and hygiene reasons.
  • Gift cards: Dollar Tree doesn't offer refunds or exchanges on gift cards. Once you purchase a gift card, it's non-returnable and can't be exchanged for cash.


1. Does Dollar Tree offer a Refund?

Ans: Dollar Tree does not offer refunds as it considers all sales final. 

2. Can I Exchange the product at Dollar Tree?

Ans: You can exchange items at Dollar Tree with a receipt. It needs to be done within 31 days from the date of purchase​

3. Does Dollar Tree accept Opened Products?

Ans: Opened products are not eligible for exchange, so make sure you're certain about your purchase before opening it

4. What happens if I miss the Dollar Tree Receipt?

Ans: There might still be hope if you've misplaced your receipt. If you paid with a credit, debit, or EBT card, you may request a duplicate receipt through the customer help form on their website​.

5. Can I exchange recalled items at Dollar Tree?

Ans: You can return, or exchange recalled products at any Dollar Tree store without needing the original packaging or a receipt


In conclusion, Dollar Tree Return Policy is straightforward and customer-friendly. Most items can be exchanged within 30 days of purchase, both in-store and online. Dollar Tree offers exchanges and refunds for eligible items as long as they're in their original condition. However, there are some non-returnable items, so it's important to check the store's policy before purchasing. Overall, Dollar Tree aims to provide its customers with a hassle-free and satisfying shopping experience.

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