Azazie Return Policy Timeframes 2024 - How to Get Refund?


Azazie Return Policy: Are you a Customer of Azazie and made a purchase, and now you're wondering about Azazie's return policy? Don’t worry. Azazie Return Policy is here to make your life so-convenient. They've got a timeframe for returns, eligibility criteria, and even a handy guide on how to return their products. This article will explore what is Azazie return policy, what is the timeframe to return, how to get Azazie refund etc in detail. So, let's dive into the Azazie return policy and know how to make your shopping experience even more delightful.

What is Azazie Return Policy?

Azazie is a leading e-tailer for Bridal gowns, Bridesmaid dresses, party wear, etc. Charles Zhong started the company, and it is headquartered in San Jose, California. It specializes in bridal and special occasion wear. One of the key features of Azazie is its focus on customization and fit. You can order custom-sized dresses made to their specific measurements, which is a service that sets them apart from many traditional bridal and formal wear retailers.

Azazie Return Policy 2024
Azazie Return Policy 2024

Azazie accepts returns of bridal dresses and accessories within 30 days of delivery. The Azazie return policy allows you to return any items you aren't satisfied with easily. With their customer-centric approach, they make the return process as simple and hassle-free as possible. To initiate a return, you can start by contacting Azazie's customer service within 30 days of receiving your item. They'll guide you through the process and provide you with a return authorization number. It's important to note that the item must be in its original condition, unworn, and with all tags attached.

Also Read: Menards Return Policy 2024

Azazie Return Policy Timeframe:

To expedite the Azazie return process, you'll need to initiate your return within 30 days of receiving your item. It's important to note that Azazie has a strict timeframe for returns, so it's crucial to act promptly if you aren't satisfied with your purchase. Once you have received your item, carefully inspect it for any defects or issues. If you find that it isn't what you expected or if there are any problems, you should contact Azazie customer service immediately to start the return process. Keep in mind that Azazie won't accept returns for items that have been worn, altered, or damaged. Additionally, all returned items must be in their original packaging and include all accessories and tags. 

Return Type Timeframe Condition Refund
Standard Returns Within 30 days of delivery Unworn, unwashed, unaltered, undamaged, with original tags attached Full refund, minus shipping and handling fees
Sample Dresses Within 14 days of delivery Unworn, unwashed, unaltered, undamaged, with original tags attached Full refund, minus shipping and handling fees
Swatches Not returnable N/A N/A
Accessories Within 30 days of delivery Unworn, unwashed, unaltered, undamaged, with original tags attached Full refund, minus shipping and handling fees

Eligibility criteria for Azazie Returns:

To be eligible for an Azazie return, you must meet specific criteria.

  • First, the product that you wish to return must be in its original condition with all tags and labels intact. Any signs of wear, damage, or alteration may render the item ineligible for return.
  • Secondly, the return request must be initiated within 30 days of receiving your order. Azazie takes deadlines seriously, so make sure to act promptly.
  • Additionally, custom-sized items, including dresses made to your specific measurements, can't be returned. This is due to the unique nature of these products.
  • It's important to note that Azazie only accepts returns for items purchased directly from their website or showroom. If you bought an Azazie product from a third-party retailer, you'll need to reach out to them for their return policy.
  • Lastly, international customers are responsible for all shipping fees related to returns, including customs fees.

Also Read: Kohls Return Policy Timeframes

How to Return Azazie Products?

To initiate Azazie product Returns, follow these simple steps.

  • First, Log into the Azazie account and go to the 'My Orders' section.
  • Then, find the order you wish to return and select the "Return Items" option under the "Actions" section.
  • You need to fill out a form to start your return. It includes choosing whether to return in person or via mail, selecting the items you wish to return, providing a reason, and selecting a refund method.
  • If you choose in-person return, you'll receive a QR code to show at a Happy Returns location, where your refund will begin processing immediately.
  • For mail returns, Azazie will send you a prepaid return label. You need to print this label, package your items, and drop them off with the designated carrier. 
  • It can take up to 2-3 weeks for your mail return to be processed and your refund completed.
  • You can go to your order details and click “Return Status” to view and download your return label if you haven't received it by email.
  • Standard-size dresses and most accessories can be returned within 30 days of delivery. Jewellery and headpieces have a shorter 7-day return window. 

Note: Items must be unworn, unwashed, unaltered, undamaged, and with original tags attached. Refunds are usually issued to your original payment method or as a store credit in your Azazie account, but shipping costs aren’t refunded.

Does Azazie accept Returns without Receipt?

Azazie may only accept returns with a receipt. However, you'll need information like your order number and details about the item you're returning. It indicates that some proof of purchase is required, but it doesn't necessarily have to be a physical receipt. Having a receipt not only simplifies the return process but also allows Azazie to provide you with a refund or exchange, depending on your preference. Azazie values customer satisfaction and wants to make sure you're happy with your purchase. By presenting your receipt, you can easily demonstrate that you bought the item from Azazie and are eligible for a return.

Also Read: Party City Return Policy

Azazie Refund and Exchange Policy:

You can request a refund or exchange for your Azazie purchase. If you are still looking for your order, Azazie offers a straightforward refund and exchange policy to ensure your satisfaction. To initiate a return or exchange, 

  • First, you must contact Azazie's customer service within 30 days of receiving your order. They'll provide you with detailed instructions on how to proceed.
  • It's important to note that Azazie only accepts returns and exchanges for items that are in their original condition, unworn, unwashed, and with all tags and packaging intact.
  • Once your return is approved, you'll receive a refund for the full purchase price minus any shipping fees. 
  • If you prefer an exchange, Azazie will provide you with a store credit that you can use towards a new item.
  • It's important to carefully review the Azazie refund and exchange policy before purchasing to ensure that you're aware of the specific terms and conditions.

How to Contact Azazie Customer Service?

To get in touch with Azazie customer service, you can reach out to them during their business hours.

  • Azazie provides several contact options for customers to choose from. One way to contact them is by calling their customer service number at 650-422-2460. It allows you to speak directly with a customer service representative who can assist you with any inquiries or concerns you may have.
  • Another option is to send an email to the Azazie customer service team at It is a convenient method if you prefer written communication or if you have detailed information or attachments to include.
  • Additionally, Azazie has a live chat feature on its website that allows you to chat with a representative in real time. It is a great option if you have immediate questions and want quick responses.


1. Can I Return a Product to Azazie if I Have Already Worn It?

Ans: No. You cannot return a product to Azazie if you have already worn it. 

2. What Should I Do if the Product I Received From Azazie Is Damaged or Defective?

Ans: If the product you received from Azazie is damaged or defective, you should contact their customer service immediately.

3. Are There Any Specific Items That Are Not Eligible for Return at Azazie?

Ans: There are certain items that you cannot return at Azazie. Make sure to check their return policy to see if the specific item you want to return is eligible.

4. Is It Possible to Exchange a Product for a Different Size or Color at Azazie?

Ans: Yes, it is possible to exchange a product for a different size or colour at Azazie.


In conclusion, you get a clear understanding of Azazie's Return Policy and Refund details. Azazie has a customer-friendly return policy that allows for returns within a certain timeframe and provides options for refunds and exchanges. However, there are eligibility criteria and limitations to be aware of. If you have any questions or need assistance, you can easily reach out to Azazie's customer service.

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